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To Apply For One Of These Opportunites:

Please send us an email of your resume/cover letter to careers@infometrics.net or fax to 204.728.7139. No Phone Calls Please - Only applicants suitable for interview will be contacted.  We look forward to hearing from you!

Thanks,
Management.

Network Specialist - Full Time- Brandon, Manitoba

The role of the Network Specialist is to act as a primary point of contact with customers. This is a fast-paced position that requires support staff to have excellent listening, questioning and analytical skills. In addition they are to remain calm under pressure & work in a concise, clear & focused manner.

Duties Include:

 

  •  Responsible for updating paper work daily, this includes work orders, billable time sheet, etc.
  • Provide first level telephone, face-to-face and online support to customers.
  • Answering questions for existing customers who are experiencing technical issues and problem solving of any network related issues to existing customers.
  • Assisting in the customization and adaptation of existing programs to meet customers’ needs.
  • Monitoring of the customer’s entire network to ensure minimal downtime.
  • Responsible for installing and downloading appropriate software that is used to enhance company network.
  • Work coherently with other internal departmental sources to ensure outstanding service to customers.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
  • Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
  • Performs other duties of a similar nature or level.
  • Any other duties as assigned by management.

 

Tier 2 Support Technician

The role of the Tier 2 Support Technician is to respond to front line and escalated support tickets and act as the first level of coordination for their Contract Support team. The Tier 2 Support Technician will work directly with the management team in order to comply with policies & procedures and meet SLA targets for InfoMetrics and/or customers. The Tier 2 Support Technician will understand all aspects of the Contract Support agreements as well as being able to make sound decisions whenever necessary.

Duties Include:

 

  • Responsible for meeting all targets & guidelines as assigned by senior management.
  • Responsible for appropriate channeling of any escalating technical issues to the Network Infrastructure Manager.
  • Provide first level telephone, face-to-face and online support to customers.
  • Answering questions for existing customers who are experiencing technical issues and problem solving of any network related issues to existing customers.
  • Assisting in the customization and adaptation of existing programs to meet customers’ needs.
  • Monitoring of the customer’s entire network to ensure minimal downtime.
  • Responsible for installing and downloading appropriate software that is used to enhance company network.
  • Work coherently with other internal departmental sources to ensure outstanding service to customers.
  • Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
  • Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
  • Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
  • Act as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
  • Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
  • Assist in instructing the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
  • Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
  • Any other duties as assigned by management.

 

 

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