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To Apply For One Of These Opportunites:

Please send us an email of your resume/cover letter to careers@infometrics.net. No Phone Calls Please - Only applicants suitable for interview will be contacted.  We look forward to hearing from you!

Thanks,
Management.


Sales Account Executive


Location: Brandon, Manitoba

Primary Objective:

Our team is seeking a talented, energized, motivated, creative, and self-driven individual to assist us in launching our Business Communications Division. If you are seeking:
  • An exciting career in sales.
  • The opportunity to enhance or flex your selling acumen
  • A diverse, family oriented working environment
You just might be the person we have been searching for! As a provider of Computing and Business Communication Solutions, Infometrics is made up of a team of diverse and talented professionals. We are committed to providing individual solutions for our clients through personal attention and strong relationships. To facilitate the ongoing growth of our organization, we are expanding our offerings. The goal is to extend the Infometrics brand through the development, marketing and selling of high quality Business Communication and Business Continuity packages through multiple channels. The successful candidate will be:
  • An excellent communicator who is able to communicate clearly and effectively
  • Able to determine, set and exceed targets and goals
  • Passionate about building partnerships within the Westman community and beyond
  • Comfortable meeting and interacting with customers
  • Focused on new client development while still upselling existing clientele



Qualifications and Required Skills:

  • Minimum 1+ years’ experience in Sales
  • Awesome negotiation skills
  • Ability to multi-task in a fast paced environment
  • Strong organizational and customer service skills


Remuneration:

  • Competitive tiered commission structure
  • Competitive Medical, Dental, Life Insurance benefits.



Mid-Level Sales Account Executive


Location: Brandon, Manitoba

Primary Objective:

As a provider of computing and VoIP solutions, Infometrics is made up of a team of diversified and talented professionals. We are committed to providing individual solutions for our clients through personal attention and strong relationships. To facilitate the ongoing growth of our organization, we are expanding our sales department. The aim is to extend the Infometrics brand through the development, marketing and selling of high quality VoIP and Business Continuity packages through multiple channels.

The Infometrics team supports the backend of the VoIP and Business Continuity solutions along with our main network support offerings from our location in Brandon.

Our team is seeking an energized, passionate, creative, and customer-obsessed Mid-Level Sales Account Executive to increase our sales/market share in Western Manitoba. The successful candidate will be responsible for directing Junior Sales Account Executives, managing the administrative side of our accounts, making outbound sales calls, identifying and pursuing leads. We offer a competitive salary, commission and bonus structure for the right candidate. (Remuneration will be directly proportional to matching of experience and qualifications.)


Responsibilities and Duties:

  • Familiarize yourself with all current accounts and contracts
  • Partner closely with the Logistics, Operations, Accounting and Management departments of the business to build and execute strategic action plans to meet or exceed sales goals.
  • Build partnerships within the community to build awareness of Infometrics’ offerings and services.
  • Analyze and review sale targets, goals and reports.
  • Oversee Junior Sales Account Executives, ensuring they meet sales targets, follow leads and keep lines of communication open with both current and prospective clients.
  • Manage the development of business accounts.
  • Maintain regular contact with clients via phone/fax/email.
  • Record and document all client communications and directives.
  • Audit all client accounts quarterly to ensure contract and billing accuracy.
  • Communicate with Logistics, Operations, Accounting and Management department of the business.
  • Monitor company email and other communication systems to ensure fast response to clients.
  • Proactively identify opportunities and contact within new and existing accounts.
  • Meet with clients to discuss future projects.
  • Cold call prospective accounts and develop new business opportunities.
  • Prepare and present proposals to prospective clients.
  • Finalize agreements with new clients.
  • Attend tradeshows and/or public presentations that highlight the company’s service offerings and answer any potential customer questions.


Qualifications and Required Skills:

  • Minimum 3+ years’ experience in Supervisory role
  • Minimum 1+ years’ experience in Account Management
  • Proven work experience with track record of achieving sales quotas
  • Excellent written, verbal communication, listening and negotiation skills
  • Familiarity with MS Excel (creating, using and analyzing spreadsheets)
  • Ability to multi-task in a fast paced environment.
  • Hands on experience with multiple sales techniques (including cold calls)
  • Familiarity with Information Technology industry


Preferred Qualifications:

  • Bachelor’s Degree
  • Outstanding proficiency with Excel, Word and Power Point
  • Experience in IT Sales a definite plus



Network Specialist - Full Time- Brandon, Manitoba

The role of the Network Specialist is to act as a primary point of contact with customers. This is a fast-paced position that requires support staff to have excellent listening, questioning and analytical skills. In addition they are to remain calm under pressure & work in a concise, clear & focused manner.

Duties Include:

 

  •  Responsible for updating paper work daily, this includes work orders, billable time sheet, etc.
  • Provide first level telephone, face-to-face and online support to customers.
  • Answering questions for existing customers who are experiencing technical issues and problem solving of any network related issues to existing customers.
  • Assisting in the customization and adaptation of existing programs to meet customers’ needs.
  • Monitoring of the customer’s entire network to ensure minimal downtime.
  • Responsible for installing and downloading appropriate software that is used to enhance company network.
  • Work coherently with other internal departmental sources to ensure outstanding service to customers.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
  • Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
  • Performs other duties of a similar nature or level.
  • Any other duties as assigned by management.

 

Tier 2 Support Technician

The role of the Tier 2 Support Technician is to respond to front line and escalated support tickets and act as the first level of coordination for their Contract Support team. The Tier 2 Support Technician will work directly with the management team in order to comply with policies & procedures and meet SLA targets for InfoMetrics and/or customers. The Tier 2 Support Technician will understand all aspects of the Contract Support agreements as well as being able to make sound decisions whenever necessary.

Duties Include:

 

  • Responsible for meeting all targets & guidelines as assigned by senior management.
  • Responsible for appropriate channeling of any escalating technical issues to the Network Infrastructure Manager.
  • Provide first level telephone, face-to-face and online support to customers.
  • Answering questions for existing customers who are experiencing technical issues and problem solving of any network related issues to existing customers.
  • Assisting in the customization and adaptation of existing programs to meet customers’ needs.
  • Monitoring of the customer’s entire network to ensure minimal downtime.
  • Responsible for installing and downloading appropriate software that is used to enhance company network.
  • Work coherently with other internal departmental sources to ensure outstanding service to customers.
  • Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
  • Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
  • Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
  • Act as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
  • Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
  • Assist in instructing the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
  • Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
  • Any other duties as assigned by management.

 

 

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